Frequently Asked Questions (FAQ)

1. Are your products handmade? 

Yes, all our products are lovingly handcrafted with care. If you’d like to add something extra, like a small gift or a personalized message on a card, you can leave a note in the Cart Page before checkout, and we’ll do our best to accommodate your request!
 

2. Where do you deliver, and how long does shipping take? 

We ship worldwide! Orders are typically processed within 1-2 business days, and shipping usually takes 5-12 business days depending on your location.

3. Can I track my order? 

Absolutely! Once your order is shipped, we’ll provide you with the tracking details, including the carrier  and tracking number, so you can monitor your delivery status anytime.

4. What is your return policy?

If you’re not satisfied with your purchase, you can return it for free within 30 days of receipt. Simply send us an email through our store’s contact page and share the reason for your dissatisfaction. We’ll process your refund promptly and hassle-free!

5. How can I contact you? 

You can reach out to us through Email, Instagram Direct Messages, or Facebook Messenger. Our team is available 24/7 on weekdays to assist you with any inquiries or concerns.

6. Can I add personalized messages or receive discounts?

Yes! You can include special instructions or personalized requests during checkout. We also offer discounts and promotions—subscribe to our newsletter to receive updates, coupon codes, and special offers!